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FAQs

Got questions? Find answers to the most common inquiries about our insurance. We’re here to provide you with the information you need to make confident and informed decisions.

You will receive your quote within the next 24 hours via WhatsApp or email. If any of our agents have questions, we will contact you as soon as possible.

You must notify your insurance company as soon as possible, ideally within 24 to 48 hours. In the case of a traffic accident, you also need to contact ForenSys for the official report. The insurer will assess the case and, if approved, proceed with payment or coordinate repairs

If the premium is not paid on time, your coverage is automatically suspended 15 days after the due date. This means any claims during that period may be denied—even if you pay later. If the delay continues, the policy can be canceled, and you may be marked as a high-risk client, making it harder and more expensive to get insurance in the future. According to Curaçao law, coverage only resumes once the payment is made and confirmed.

Yes, you can cancel your policy at any time, but administrative fees may apply and part of the premium may not be refunded. Some policies have specific conditions, such as a minimum term or outstanding payments. Be sure to check our terms and conditions.

When selling your vehicle, it’s essential to notify your insurance company immediately to initiate policy cancellation. Depending on the terms and conditions of your contract, you may be entitled to a refund for the unused portion of your premium. It’s important to ensure the policy is officially canceled to avoid any ongoing civil or financial liability associated with the vehicle after the sale. Failure to notify the insurer could result in ongoing charges or legal complications in the event of a vehicle-related incident.